ProSwords

Pro Grade Katana Iaido Shinken
Information

Contact Information

Pam Morgan
pam@proswords.com

ProSwords, Inc.
c/o Pam Morgan
17-370 Stone Road West
PO Box 25067
Guelph, ON N1G 2X0
Canada


Policies

These policies are binding upon the purchase of any of our products.

Shipping

All orders are shipped from Canada. We offer free shipping within North America. It should be mentioned that this does not include any duties or taxes incurred upon crossing any country borders. These will be billed to our customers by our shipper, usually UPS.

International shipping is extra. Contact sales@proswords.com for a shipping quote.

Payment

All transactions will be billed in US dollars by default. All US and International transactions will be billed in US dollars. Canadian transactions can be paid in Canadian dollars by phone if desired.

   VISA      MasterCard 

Quality

Every item is inspected by us before shipping in order to ensure that no inferior products are shipped out to our customers.

Returns

Any returns due to shipping damage or manufacturing defect will be accepted at our cost. Upon the receipt of the returned item, a refund or replacement will be sent as soon as possible. We do not accept returns for items damaged through normal (or abnormal) use.

Please contact us first, if you plan to return an item. The course of action needs to be assessed on a case by case basis.

If necessary, we will prefer to have a return shipped back on our UPS account. Credits or partial refunds may be issued to a customer with a minor defect if it can be agreed that does not warrant a return.

If you receive an item that has been damaged in shipping, please take lots of pictures of the product and packaging. This will make any claims against our shipper easier.

Liability

Swords are dangerous, even when used properly. We accept no responsibility for any injuries caused by the use of our products. This responsibility rests solely with the sword owner/user.

Privacy and Security

Any personal or financial information collected by ProSwords will be used only for the purpose of completing our sales, and will not be disclosed to any third parties, used for spamming or stored in an insecure location (either physical or virtual).

We consider the security of our website and our customer data to be an issue of tremendous importance. In order to achieve an extremely secure e-commerce transaction environment we have established our payment processing services through Merchant Accounts.ca, which is a leading Canadian provider of e-commerce based payment processing.