ProSwords.com is pleased to announce that we now offer FREE SHIPPING!
within the U.S. and Canada on all standard retail orders over $500!!!
(some conditions apply, free shipping does not include the Canadian province of Nunavut)
ProSwords.com ships exclusively with Canada Post. If you have a preferred shipping company other than this, you MUST let us know in advance BEFORE placing your order. In addition you will be invoiced for any difference in shipping price for your chosen method (be aware our shipping prices include a handling and packaging fee as well). If your chosen method of shipping costs less than the originally charged shipping amount, a refund for the difference will NOT be issued.
Because our products are produced in our forge overseas, and each item is hand made to order, please be aware that we do see relatively long lead times on our orders. We will constantly keep our customers up to date in a realtime basis on the status of their order as it enters production, ships overseas, goes through quality control, and ships out to the customer. Currently forge time for our swords averages between 4 and 8 weeks, plus another 2 to 4 weeks to ship overseas. Shipping time from our location in Ottawa Ontario to your delivery location of choice is as per the Canada Post shipping times found at their site: www.canadapost.ca.
ProSwords.com holds a very limited 30 day return policy. This policy ONLY covers significant manufacturer defect which impedes the purpose or function of the product, and will be accepted SOLELY at the discretion of ProSwords.com staff. While we will do our best to keep our customers happy, we set the above restrictive policy to protect ourselves due to the nature of our products. (Swords are used in a way that makes providing a warranty very difficult) And our products are custom made for each customer, so return/restocking is very difficult on us as well.
If you have any questions or concerns about or policies or procedures, please do not hesitate to Contact Us. We will be happy to discuss it with you.
